10 a.m. -
7 p.m. Monday-Saturday Pacific Standard Time
Use
the On-line Signup Server to setup a Dial-up Account
Now
Click
the Link
Cpunet
Sign-up Server here Information and access to our
automatic Dial-up Sign-up On-line server. When
using the signup server to setup a Cpunet Dial-up
account. You will be able to select a local
dial-up access number after your account setup and
your computer will be setup automatically to dial the
selected number.
Manual
DIAL-UP Setup HELP - Select Your
Operating System
Select
your program from the drop-down box for setup
instructions.
Instructions
E-mail
Setup HELP - Select Your Preferred
Email Program
Below is the information you will
need to setup your email program on your
computer. Write down the server names below
then select your email program from the drop-down
box for setup instructions.
List
your existing Cpunet Dial-up, DSL or Web Site Domain
Account Name and the email names you
would like to setup in the email form that will
open. Please supply your contact
information, either an email address or phone
number that we can get back to within 24
hours. We will get
back to you as soon as possible.
DOWNLOAD
FTP CLIENT SOFTWARE (to
access your web storage)
All file
downloads are in compressed, ZIP format.
You will need a program like Winzip
to extract the downloaded zip file.
This page includes instructions
for standard users uploading to their personal web space as well as users
who have hosted domains. There are two sets of
directions.
1. Your first step is to acquire an FTP
(File Transfer Protocol) program. FTP clients can be found almost
anywhere; however, a notably good client is CuteFTP. You can
download it from http://www.download.com/. You
can find it simply by typing 'cuteftp' into the search box provided on
their site.
2. Here are the pertinent details that
need to be filled in when creating a connection in any ftp
client.
For
Domain Hosted Customers
Hostname
They should enter the domain they signed up with
here. For instance 'mydomain.com'
Username
This is the username you specified when filling out the
new domain form.
Password
This is the password your specified when filling out
the new domain form.
Host Type
Either leave on Automatic, or select
Unix.
Remote Host Directory
This should be left blank or have a single slash
"/"
For
Personal Webspace
Hostname
ftp.cpunet.net
Username
This is
the customer's username as specified in your client
software.
Password
This is
the customer's password as specified in your client
software
Host
Type
Either
leave on Automatic, or select Unix.
Remote
Host Directory
WWW/
3. Once the appropriate
settings have been entered into the FTP client program, you can choose to
connect. After connecting you should see a listing of files on your
computer, and a listing of files on the server. Often, unless you
have previously uploaded pages, the server will either be blank or include
a file called index.html. Most ftp clients support drag and drop, so
to upload files, you now just drag and drop files onto the server side of
the listing and they will be uploaded.
4. Accessing the files. For
domain hosted customers, it is first recommended they replace the
default index.html page in their root directory with one of their own as
this is the first file loaded when somebody visits their page. To
access a domain hosted website after uploading pages, simply point your
browser at http://www.theirdomain.com/.
To access personal webspace, you can point your web browser at http://www.cpunet.net/~username.
Replace 'username' with the username of the customer.
Cpunet Internet
Automatic Dial-up Connection Setup Software
The following software pages will allow you to select a local Dial-up
number and will configure your computer to use Cpunet
internet. You must have Microsoft Internet
Explorer installed as your browser. This setup software
only works with Internet Explorer version 5.0 and up. You can
also choose manually
setup your computer to use Cpunet Internet Services
with any Internet Browser using the information below
and selecting to signup with the Automated Signup Server.
Cpunet
Sign-up Server here
. Below there are two setup file areas. One is for Unlimited Access Time
Numbers and the other for our 150 Hour Limited
Access Numbers that will only work with our Network
'A' Numbers.
Cpunet's dial-up connection software will only work if you
have Internet Explorer installed in your computer as your
Internet browser. You can use this setup to
change access numbers or setup a computer that has had a new
operation system installed. Choose the type of account
connection either Unlimited or 150 hour limited and select
the proper link. You will be presented with a page to
select your State or Canadian Province. When you
select the proper link you will be presented with a page to
select your local Number.
IMPORTANT: If you are unsure if the number you
choose is a local call, please dial your operator and check
to ensure you will not receive any un-expected long distance
charges.
When you click on the number, it may ask you to open or
save, choose OPEN. This will run the setup file. Then
you will be asked if you wish to modify your internet
settings, click OK.
IMPORTANT: If you are unsure if the number
you choose is a local call, please dial your operator and
check to ensure you will not receive any un-expected long
distance charges. You can also dial the number and
listen if a computer answers.
You can email Cpunet
support to check what network you are using or to change to
another network such as Network A for the 150 Hour Limited
Dial-up Service with the links above.
If
you do not know what network your account is on you can
Email anytime or call us for help. There are a few
ways you can tell without our help. If you are an
existing Cpunet Customer and are using this software to look
for and change to a new local dial-up number when you dial
into the Internet you enter a login and password. If
your login ends in ( @cpunet.net ) you are on network
'A'. If your login ends in ( userservices.net )
chances are that you are on network 'C'. If your login ends in (
uslogin.net ) you are either on network 'D' or 'F'. If
in doubt, email
us for help .
Network Limitations
/ Surcharges / Discounts
Dial-up Network
Login
Type
Max Hours
ISDN
Network-A
(login with @cpunet.net)
Unlimited
Hours Plan*
Varies
Network-A
(login with @cpunet.net)
limited
150 Hour Plan
No
Network-B
(login with @userservices.net)
Unlimited*
Yes
Network-C
(login with @userservices.net)
400
hrs
No
Network-D
(login with @uslogin.net)
150
hrs
Varies
Network-E
(login with @uslogin.net)
300
hrs
No
Network-F
(login with @userservices.net)
Unlimited*
Varies
Network-G
(login with @userservices.net)
Unlimited*
No
Network-I
(login with @userservices.net)
150
hrs
No
Network-J
(login with @userservices.net)
Unlimited / Metered
No
Network-K
(login with @userservices.net)
200
hrs
No
Network-L
(login with @userservices.net)
Unlimited / Metered
No
Network-M
(login with @userservices.net)
Unlimited / Metered
No
*
Unlimited access by most networks generally means "unlimited attended access,"
ie, the subscriber must be personally in front of and using the computer and the
internet. A subscriber who leaves their computer online 24/7 would be in
violation of most network's Acceptable Use Policies. If you have a user who is
violating a network's Acceptable Usage Policy, Cpunet Internet will notify
you. For more information, see Cpunet Internet Acceptable Use Policies.
View
Complete Dial-up Number List as of 4/11/2004
( this may
take a few minutes to load. It is a very large
file).
Cpunet
Dial-up Number Setup for UNLIMITED ACCESS TIME [
Network 'A' Only ]
NEW
as of January 14th, 2004.
New Dial-up Numbers in your
area with CPUnet Internet!
We have over 9000 56k
V.90 and V.92, Dial-up
Access Numbers in the USA and
Canada.
Please
select in as many search items
as you would like. Entering
more than one search item will
continue narrowing down the
list provided. After selecting
the 'Search'
button, it may take several
minutes to display your
results depending on the size
of the list generated.
Most Cpunet customers are on
our Networks "A" or
"C". If you
connect to the internet with a
login @cpunet.net
you are on network
"A". If you
login with @userservices,net
you are on Network
"C" You can
try and use, most numbers on
your network.
View
Complete Dial-up Number List
as of 4/11/2004
Use
your Back Button to
return to this page
after number search.
Q. I am unable to
connect to the Internet. How do I establish a
connection?
The following is a checklist you should
go through after failing to connect to the Internet.
1. Does a window asking for a username
and password pop up more than once? If so, verify your username and
password. First, you should check to make sure your CAPS LOCK is not on
- this will cause you to type letters in capital, making your password
incorrect (your password should be in lowercase). Second, be sure your
username is typed in correctly. An incorrect username will result in the
same error message. Next, be sure no spaces are in front or behind your
username or password. If you are not sure, erase everything in each
field and retype both entries.
2. Reboot your machine.
3. Check your Dial-up Network settings.
Below you will find how to get to your dialer settings and how they
should look.
For Windows 98 (Windows 2000
users will see a similar screen)
1. Double-click "My Computer."
(Windows 2000 and Windows ME users will need to go to "Start," then
"Settings," and then double-click on "Dial-Up
Networking")
2. Double-click "Dial-Up
Networking."
3. Right-click on your "My
Connection" icon. (Note: you may have named it something else. For
example, the name of your Internet Service Provider)
4. Go to "Properties."
5. Your dialer settings should match
the figures below.
- Figure 1.0 -
- Figure 1.1 -
Make sure the "TCP/IP" box is checked. See
Figure 1.0
Make sure the "Enable Software Compression"
box is checked. See Figure 1.0
Make sure the user is set to "Server assigned
IP address." See Figure 1.1
Make sure the user is set to "Server assigned
name server addresses." See Figure 1.1
Make sure the "Use default gateway on remote
network" box is checked. See Figure 1.1
If you are still having trouble connecting,
you may want to un-check the "Use IP header compression" box. See
Figure 1.1
4. Make sure the Microsoft VPN Adapter
is not selected under "Connect using" in the General tab.
5. Windows NT? In the Security Tab in
Phonebook, make sure that "accept any authentication including clear
text" is checked.
6. Recreate the dialer.
1. Double-click "My Computer."
(Windows 2000 and Windows ME users will need to go to "Start," then
"Settings," and then double-click on "Dial-Up
Networking")
2. Double-click "Dial-up
Networking."
3. Double-click "Make New
Connection," and follow the instructions.
7. Try disconnecting any phones, caller
ID boxes, answering machines, line splitters from line. Plug modem
directly into the line. Try using a different phone cord between modem
and phone socket. Check for line noise.
8. Reinstall TCP/IP.
9. Reinstall all dial-up components.
10. Modem issue? Update modem drivers,
try initials and commas, etc.
Q. Sometimes I get
disconnected from my Internet service. What could be causing this?
A. Following are some common reasons for
losing your connection.
Line Noise
-- By far the most common cause
of being abruptly disconnected from the Internet is line noise or
interference. Even if your phone line "sounds OK" when talking over it,
your modem is many times more sensitive to line conditions and can be
severely affected by poor line conditions. Following are some well known
(and very common) things that may cause unwanted line noise inside your
home:
Damaged or poor internal wiring/bad
splices or terminations
-- Every place that your line is
tapped into in any fashion is a potential problem area. Be sure that
all splices are tight and clean. If you are not familiar with splicing
wires, have a friend or relative help.
Fax machines, answering machines, or
other modems on the same line
-- Again, a potential weak link
because of the junction with the phone line, with the addition of
active electronic devices.
Wireless transmit / receive
devices
-- Same as above, however, if you are using a wireless
"room extender" to run your computer line though you (as opposed to
just having one in some part of the house for another extension) you
may not connect very well at all because of the signal conversions
that the devices perform. Remove this device and run a hard line to
the room.
Satellite TV devices (Primestar,
DirecTV) -- Again, a potential weak link because of the
junction with the phone line, with the addition of active electronic
devices. If you think a device that is mentioned above may be causing
problems, unplug it from the line (just turning it off probably won't
help) and try your Internet connection again to see what affect it
has.
Call Waiting
-- Another major cause of
being disconnected is forgetting to disable call waiting before you dial
into the Internet. Everyone has heard the familiar "beep" when there is
another call waiting - that beep is the equivalent to a heart attack for
a modem - it will most likely hang up the connection if that happens.
Call waiting can easily be disabled by placing a *70 (70# in some areas
- consult your phone book) in front of the number to be dialed (I.E. *70
555-5555). This can be a permanent addition to the dialing process when
changed in the "Dial-up Properties" section of your dialer.
Picking up another extension -- Be sure
that the other members of your household know you're online! If someone
picks up the phone to make a call, you may lose your connection.
Inactivity timers -- Some ISPs use timed
ports that will disconnect a user that has been inactive for 15 minutes.
There are also settings in Windows 95/98 & Windows 3.1 that may
disconnect you after a period of inactivity.
Modem drivers/firmware
-- Having the
correct and latest modem drivers and firmware is very important with the
many changes that have taken place and are taking place in the
communications industry. Keep your modem drivers and firmware current.
Poor modem quality
-- Let's face it, some
modems are cheap and just don't work well, and others perform well in
certain conditions. Just because you have a modem doesn't mean its the
right modem for your situation. A $40 USR Winmodem just doesn't compare
to a $300 USR Courier - they are built differently and act differently.
If your Internet time is important to you, don't use a cheap modem - get
a good modem and save yourself many headaches! Most of the possibilities
mentioned above won't matter if you have a poor modem.
Of course, there are several factors that
can affect your connection outside your home as well, such as damaged
lines, carrier devices, and even weather conditions. To determine if there
are any outside factors at work, you will need to contact your phone
provider. When calling to have your line checked, rather than telling them
it is computer related, tell them that you are having problems being heard
by and hearing the other party (the second you mention computers or
Internet they will pass your problem off on us, as they are obligated only
to provide voice grade service to customers - voice grade is all a modem
needs to function though, so your end result is having them service the
line to improve the quality to voice grade). Also, your phone provider may
not catch the problem the first time through - don't be afraid to ask them
to check it again if the problem persists, but be absolutely sure that you
have explored the other reasons listed below - they can't fix it if it's
not broken.
Q. Why do I only
connect at 21600 or 24000 when I have a 28800 or 33600 modem?
A. Many factors affect how "fast" your
modem connects:
Your phone line conditions and distance from your
phone company.
Your modem make & configuration.
Your PC's software configuration.
Compatibility between your modem and ours.
Your modem may connect at a variety of
different speeds depending on these factors. Many of our users are located
in rural areas - expect mid to lower 20s from your 28.8 or 33.6 modem -
modems in these types of areas just can't connect as fast because of the
miles of telephone lines that they must "talk" over.
Q. Why don't I
connect any faster than 33.6 when I have a 56K modem?
A. More than likely you are experiencing
one of the following:
You live too far away from your phone company's
central office.
You have too much line noise or interference.
You have more than one analog to digital
conversion in your phone line.
Do you have a V.90 or K56Flex modem? If not you
will not connect above 33.6.
Q. How can I
improve my connect speed?
A. If your connection is excessively slow
or frequently dropped, you may have some line noise problems. See the section
above pertaining to line noise. You should always have the latest firmware
for you modem - especially if you have a 56K modem. Firmware updates are
done to fix common problems with modem connections. Failing to keep your
firmware current is a major cause of "it used to work and now it doesn't"
problems. ISPs upgrade their firmware on their communications servers very
regularly to keep up with newer model modems - be sure your modem keeps up
too. Contact your modem's manufacturer for more information. Or, you may
simply need to configure your modem differently by using a modem
initialization string, which is an easy thing to try! If you don't know
anything about initialization strings, you can contact your modem's
manufacturer for more information.
Q. If I have
unlimited access, then why do I get kicked off if I have a connection that
has been idle for 15 minutes?
A. It is considered abuse of service to
remain connected and inactive for extended periods of time. Unlimited
means use it when you need to - if that means 5 minutes per day or 5 hours
per day - but does not mean you have a dedicated connection to the
Internet to leave connected 24/7 whether you are using it or not. It is
not fair to your ISP or your neighbors who want to use the Internet as
well.
Q. What is the
definition of Unlimited Access?
A. We define Unlimited Access as
accessing our services on an "as needed" basis when the user is actively
participating in the session and sitting at the computer. When a user
steps away from the computer for more than a few minutes, he or she should
disconnect and reconnect later when necessary. We see it the same as
making a phone call - when you are done talking to the other party, you
hang up the phone and call back later when you want to talk again.
A. These instructions are intended to
help customers configure Microsoft Outlook Express.
1. Open Microsoft Outlook
Express.
2. Go to "Tools" on the menu bar, and
then select "Accounts." You should see a window like the one
below.
3. Make sure the "Mail " tab is
selected. Go to the "Add" button , and then select "Mail."
4. In the Display name field, type in
the name you would like to appear in your e-mail. Click Next.
5. Enter your e-mail address in the
field provided. Click Next.
6. Make sure your incoming mail server
is selected as a "POP3" mail server. In the Incoming mail (POP3, IMAP,
or HTTP) and in the Outgoing mail (SMTP) server fields, type in, as an
example, mail.yourdomain.com. Your domain name proceeds the @ symbol in
your e-mail address. For example, if your e-mail address is
username@smartwire.net, your Incoming and Outgoing mail would be
mail.smartwire.net. Click Next.
7. Type your username in the "Account
name" field, and your password in the "Password" field. Use the same
username and password you used to sign-up, or use the most current
username and password your Internet Service Provider has given you.
Click Next.
A. Additional emails are setup the same
way as default e-mail addresses (see above),
except you would enter a different e-mail address (Step 5 above), and a
different account name and password (Step 7). You may also choose to use a
different display name (Step 4).
Q. I can't send
or receive e-mail. How do I get it to work?
A. There may be an error in your Outlook
Express e-mail settings. Let's check, shall we?
1. Open Microsoft Outlook Express.
2. Go to "Tools" on the menu bar, and
then select "Accounts."
3. In the Mail tab, go the e-mail
account you are having trouble with and click on the "Properties"
button.
4. Click on the General tab. You should
see a screen similar to the one below. Make sure the "Include this
account when receiving mail or synchronizing" box is checked. Also, make
sure your correct e-mail address is typed in the E-mail address field.
Click Apply.
5. Click on the Servers tab. Make sure
your Incoming mail (POP3) and Outgoing mail (SMPT) server names are
correct. For example, if your e-mail address is username@smartwire.net,
then your Incoming and Outgoing mail server names would both be
mail.smartwire.net. Also, make sure you have entered your correct
username and password. You may want to reenter them just in case. Both
the "Log on using Secure Password Authentication" and "My server
requires authentication" boxes should be unchecked. Click
Apply.
6. Click on the Connections tab. Make
sure the "Always connect to this account using" box is unchecked.
7. Click on the Security tab. Your
screen should look like the one below. Click Apply.
8. Click on the Advanced tab. Make sure
both "This server requires a secure connection (SSL)" boxes are
unchecked. Click Apply.
All email goes through certain spam
filters before it arrives in your mailboxes. These built-in spam
filters capture apx 90% of all incoming spam. Currently about 50,000
spam per day is caught by these filters before it arrives in our
mailboxes. If you are still receiving lots
of spam, there are a few recommended procedures you can take to eliminate
the unwanted email.
When you send a complaint to spamcop regarding
spam. Send the entire message including FULL email headers.
Copy and paste this message onto the spamcop.net
page that they assign you.
Spamcop will send e-mail's to the appropriate
authorities attempting to notify them of the spammer as well as notify
the RBL lists if applicable
If the spammer is persistent and you receive more
than 5 of the same message from the same address, or with the same body,
you can forward the message to support@cpunet.net
so it is included in our
standard filters.
When you send a complaint to us regarding
spam. Send the entire message including FULL email headers to: support@cpunet.net
Copy and paste this message onto the
spamcop.net page that they assign you.
If you run into serious difficulty, or have a
single spammer sending a huge amount of spam towards you or you.
You can contact us by email at support@cpunet.net and we can perform
some more preventative/proactive measures towards the spammer immediately.
Regarding spam originating from
our
systems. Our policies regarding spam are strict, any account on any
of our servers caught sending out spam or faking mail headers will be
given one warning. There is no second warning, their account will be
removed by our systems administrator if caught
twice.
What
is a domain name? [TOP]
A domain name is something that is used to identify a piece
of web space that houses a web site. In reality that web
space is identified by a set of numbers like 209.197.252.5
(an IP Address) - but as humans are less likely to forget
words a name is "attached" to those numbers and is
unique to that web space.
Do
I have to have a business to get one? [TOP]
No. Anyone anywhere can purchase a domain name and pretty
much use it for whatever they like providing they are not
infringing someone else's copyright or trademark.
Do
I need one? [TOP]
This depends on what you are wanting to do. If you are a
company then a proper stand alone domain name is much more
professional looking than using free web space provided by
someone like Freeserve or Virgin - www.yourcompany.com is
more likely to create the right image than
your.company.Freeserve.co.uk. Also, a secondary domain does
not stand much of a chance on the search engines as a lot of
engines refuse to list non stand alone domains at all.
And domains are so inexpensive now there's no real reason
not to buy one!
On the other hand if you are just running a personal site
for friends and family then a proper domain name is not so
important but again, at the price they cost why not?!
What
domains do you sell? [TOP]
We deal with the main domains - .com, .net, .org, .biz,
.info, .ca
What
is the best domain name for me? [TOP]
Most people prefer either a .com or a .net. A .ca identifies
you as a Canadian business. A .com was originally a USA
domain name meaning a commercial site but nowadays it has
become an international domain. .org is
essentially for organizations and .net was initially for
ISP's and network organizers but again has become more
widely used.
So, really, the domains have for the most part long lost
their intentional purposes and anyone can buy them, but most
people usually go for the .com versions simply because these
are the most widely used and if someone knows your name but
can't remember the extension, they will generally try a .com
first.
In an ideal world you would choose a name available in .com
and perhaps .net and cover all the bases - but to do that
depends on your name being available.
If you already have a domain name and just require the web
space fill out the form after visiting our hosting
page.
Can
I buy domains of just two letters? [TOP]
No all the .com's are gone!
What
about dashes? [TOP]
There are mixed views about putting dashes in a domain name
(by dashes we mean the - sign) Generally there is no harm
apart from a number of dashes in a name can make it a bit of
a mouthful to tell people. However, it may be the way to get
the name you need and include words that will help with
search engine rankings.
Dashes can go-in-between-words but NOT at the beginning or
end ; www.-domains-.com
What
if I can't get the domain I want? [TOP]
Good domain names are rare so you might have to add dashes
in between words or add a call to action at the beginning of
the name: www.domainames.com is gone so try www.fastdomain
names.com or www.fast-domain-names.com or
www.quick-domain-names.co.uk and so on. Eventually you
should find a combination that works.
How
much are they and are there any hidden fees? [TOP]
..com, .net, .org, .biz, .info, .ca cost $13.95 for a one
year registration. Once you have made that payment the
domain is yours and there are no other costs involved at
all.
How
will I know when the registration is due for renewal? [TOP]
If you want to renew the registration simply pay the fee
again or let it expire if you no longer want the domain.
Letting a domain expire is not like ignoring a bill and
doesn't prevent you from registering other domains at a
later time - there is of course the possibility that should
you want to register a name that you previously owned but
let expire then somebody else may have bought that name and
there isn't anything you can do about it.
What
do I get for my money? [TOP]
You get registration for however many years you specified -
- . The domain can be parked - just purchased but with no
function, waiting whilst you decide what you want to do with
it.
How
do I pay for the name? [TOP]
You can either search for an available domain and purchase
through the online form at the end using your credit card.
Can
I cancel a Domain Purchase? [TOP]
Once a Domain has been registered it
cannot be canceled. After the initial registration period
has expired it can then be allowed to relapse. THERE
ARE NO REFUNDS FOR DOMAIN NAME PURCHASES
How
long does it take for the domain to work? [TOP]
24 hours after a domain has been registered it should be
showing as belonging to you. The best way to check this is
to search for it as if you were wanting to buy it and then
click on current owner information - this should show your
details. If it doesn't allow another 12 hours and if you
still see the name as available let us know immediately.
Once
I buy the domain is it always mine? [TOP]
The domain is yours for as long as you registered it.
Providing you renew the name there is no reason why you
shouldn't own it for as long as you wish.
What
is the point in just having a domain but no web site? [TOP]
You may want to make sure nobody else gets it! You may own a
.com but want the .net to avoid visitor confusion. You may
just not have finished designing your site and want to wait
before getting hosting..
What
if I want the site hosted later? [TOP]
No problem, just let us know when you are ready and we can
set it up immediately, or click here.
What
if I want the site hosted now? [TOP]
If
you need a domain name and hosting, then first purchase your
domain name, then purchase one of our hosting
plans.
What
if I want the site hosted by someone else? [TOP]
Just let us know the host's details and we will do this
within 24 hours free of charge. However we must have
the username and password that was emailed to you after you
purchased your domain to edit your DNS. We will need the
other hosting company's DSN information to point your domain
to their servers.
How
can I contact you? [TOP]
You may contact us either by the live support buttons on
each page, or through email
Hosting What
is web hosting and why do I need it?
[TOP]
When you type in a domain name you generally then see a set
of pages making up a web site. Originally these pages would
have been constructed on a computers' hard drive. Once their
creator is happy with the site he then needs a computer that
is continually connected to the Internet so that anyone from
anywhere can see the site at any time. This is the web space
and the site is hosted on that computer. We provide that web
space so you can "publish" your web site for
all the world to see!
How
do I get hosting?
[TOP]
If you already have a domain name and just require the web
space fill out the signup form after visiting our hosting
page. If you need a domain name as well search for that
domain Domain
Name Registration Page.
How
much does it cost and are there any hidden fees?
[TOP]
Hosting costs are as low as $5.00 per month - that includes
the transfer of the domain you have already. If you need
just email hosting (user@yourdomain.com)
you may select this package as well. You can add more
features to your web space and the costs for these are
listed on the hosting
page.
What
does the package consist of? [TOP]
The
package consists of the features listed on the hosting page.
As well as the "hardware" you also get an
assurance that we will help with any specific web related
problem you may have provided it is within our knowledge!
How
do I pay?
[TOP]
You can either search for an available domain and purchase
it along with hosting through the online form at the end
using your credit card - this is completely secure and
handled by AuthorizeNet, a reputable merchant service- or
you can order by phone, again with your credit card. If you
just require hosting then an order form can be accessed via
the
hosting page.
Does
your hosting carry your banners or adverts on my web pages?
[TOP]
No, none whatsoever - when you buy hosting that web space will only show whatever you
put there.
What
if I have a domain name I bought elsewhere and want hosting
from
Cpunet?
[TOP]
No problem, place your order and we will contact you right
away with instructions on how to move the domain from your
current host or domain holder.
What
if I bought a domain name from Voodoo Creations some time
ago and now want it hosting?
Simply go to our hosting
page, select a plan suitable, and enter your domain name..
[TOP]
How
much web space do I get and what is a MB? [TOP]
A MB is a megabyte which is a measure of computer space. You
can purchase up to 650 megs of web space.
How
long before my web space is active?
[TOP]
The FTP
details will be with you within a couple of hours normally.
Usually it can take a day or two for the domain name to
associate with the web space and then you are up and
running!!
Can
I cancel Hosting? [TOP]
If you wish to cancel hosting this can
be done if you contact our office at 1-
862-8628
We will return your call.
What
is FTP? [TOP]
FTP stands for File Transfer Protocol and is something
novice webmasters sometimes struggle with in the beginning.
FTP allows the transfer of your web pages and images from
your computer to your web space. We do not mind at all
talking you through this over the phone.
What
is CGI? [TOP]
CGI stands for Common Gateway Interface. When you fill out a
form on a web site and get a "thanks, we'll be in
touch" page afterwards, this has been due to a cgi
script. CGI scripts also run counters (devices for measuring
the amount of visitors you get to a site), guestbooks,
domain name searches! and a huge number of other features
you see on the web. There are a number of CGI scripts you
can download from the members area and we are also happy to
help with your CGI problems if we can.
Do
I get any CGI scripts with my web space? [TOP]
Yes - preinstalled are a counter script -
Contact
Manager
- and a redirect script.
What
is email forwarding? [TOP]
If you buy www.yourdomain.com email forwarding allows you to
have as many email addresses as you wish for that domain. So
that means you can have steve@yourdomain.com, fred@yourdomain.com,
sales@yourdomain.com, enquiries@yourdomain.com, in fact, as
many of those addresses as you wish. And they can all be
forwarded to an email accent of your choice. So if your
email address is bob@Freeserve.co.uk or bob@hotmail.com any
email to those addresses above will land in your Freeserve
or hotmail email account.
What
is a POP box? [TOP]
This allows you greater control over
email - for instance if you wanted any mail to bob@yourdomain.com
to only go to bob@freeserve.com then a POP box allows this
to be set up - you can have unlimited such POP boxes.
What
is an Autoresponder? [TOP]
An auto responder automatically sends a message back to the
sender of the incoming message to your POP box - say for
example you were on holiday, the autoresponder could be set
to send the message - "thanks very much for your
enquiry - i am away from the office at present but will deal
with your enquiry on my return" - back to the sender of
each message it receives.
What
are PHP and Perl [TOP]
These are all various forms of web page authoring or ways to
get things to happen on your site. They are more advanced
than basic web page writing but if you are going to learn
any of them or have your site designed by an agency they are
important to have as available.
What
is a subdomain? [TOP]
Sometimes you will have seen a domain name like http://www.cpunet.
net/host/
-- this is a web site within a web site. You simply add a
word or words before the main domain name, put a dot and you
have another website complete with its own features, email
and more. This is handy if you intend to have members areas
or various departments to your site. Sub domains are free
but we do have to set them up so you have to let us know
what you want.
What
is DNS? [TOP]
DNS are what a web domain name attaches to and shows the web
site within that web space. A domain name requires these to
function. If you were to move a web site from one host to
another then you need to tell the old host the new DNS -
they then attach the new DNS to the domain name and a short
time later the web site will show at its new web space.
Our DNS
will
be provided when web hosting is setup.
.
What
is an IPS Tag? [TOP]
An IPS tag identifies who has control of the domain, if you
want your new host to be able to modify the details of the
domain - contact and technical contacts etc., then the
control of the domain must be changed along with the DNS.
If
I get stuck will you help? [TOP]
No problem, the only time we won't help is if we can't!
There is also a great deal of help accessible from the
control panel.
Can
I add further features to the space and at what cost? [TOP]
Our package consists of just about everything you will ever
need for your web site - there are no extras, no hidden
costs.
If
I get lots of visitors will I have to pay more? [TOP]
Bandwidth
is the amount of accrued data transferred between your web
site and the sites visitors - 2GB is more than ample for
just about every web site - should you exceed this limit by
a small amount every so often you will not incur any
penalties. Should your site become a large drain on our
resources we do reserve the right to suspend your account
until a suitable solution is reached.
Can
you help if my site is a success and I need advice? [TOP]
If you launch what was initially a small site but it takes
off unexpectedly and would like help with quickly upgrading
the design or want to know what your site may need to help
make it more efficient - just let us know!
What
about promoting my web site? [TOP]
We can help with web promotion with everything from advice
on advertising and we also offer search engine promotion
packages - contact
us for details.
Can
you build my web site? [TOP]
Yes we can. Examples of sites
will
be posted soon. We can take on anything from a simple brochure site
to a full blown ecommerce enabled shopping site
with
SmartStore and
everything in-between. We are more than happy to discuss
your needs starting with an informal, no obligation chat.
Please
contact us for more details.
Recommended Internet
Software
Spy
Hunter -
The best Trojan Virus and registry filter,
Spyware detector we have found.
Also installs a very good pop-op Stopper.
Who do I contact for technical support? Technical
support is provided by cpunet to customers who are having
trouble getting connected or need assistance with initial setup.
Email troubles will also be answered live. Phone support
is provided at no charge as follows:
Support hours: 24 Hours a Day 7 Days a Week coming
soon!
Why am I having trouble logging in? There are
several possible reasons you may not be able to successfully log
in to our system:
1) If your system has not been rebooted your computer for a
while you may be prevented from logging on. This occurs because
your system’s resources have been depleted from opening and
closing programs. Simply shut down your system and turn your
computer off and back on.
2) Sometimes, people mistakenly type their username or password
incorrectly. cpunet standard requires passwords be
lowercase. Make sure you don't have your Caps Lock key
depressed. We require all usernames to have the suffix "vod"
in front of every username. Make sure your username is
correct and includes the correct prefix "@networkname.net" at the
end.
example: vodjohn@usbcom.isp
3) Your connection may be affected if your hard drive is full.
Check your available space. If you are running low on space (as a
general rule, you should have about 30% of your hard drive space
free), you can either delete unnecessary files or install a bigger
or additional hard drive.
4) Dialup accounts are limited to one session at a time.
Someone may already be connected with the dial up account you are
trying to use. Call customer service to purchase multiple dial up
accounts if you need to have more than one simultaneous
connection.
5) Make sure your account is not past due; although we attempt
to contact overdue accounts before disabling your username, we
sometimes are unable to provide this courtesy.
We do perform periodic maintenance and upgrades to our system
which can cause services to be temporarily unavailable to you.
Normally, we will contact you via email at least 24 hours before a
scheduled maintenance or upgrade (we do use your vcmails email
account, so please check this daily to ensure you do not miss our
notices).
On rare occasions, we may be having problems with our
equipment. We do monitor our system and will address any
unscheduled system outages as quickly as possible.
Why is it taking Cpunet so long to authenticate my
username or password? Cpunet has some of the fastest Radius
Servers ( the servers that log you into the Internet). The most common reason for a delay in
authentication is an incorrect setting in your dial-up
properties. Go to My Computer, then choose Dial-Up Networking.
Right-click on the 'cpunet' icon and choose Properties from the
menu. Select the Server Types tab and make sure that the Log on
to network checkbox is not selected. If it is selected,
de-select it, save your changes, and this should solve the
delay.
What is causing my computer to disconnect from the
Internet? If you experience constant/continual disconnects,
the following could be the cause/solution:
1) Your browser may need updated or reloaded.
2) Disconnects can be a sign of ‘noise’ on your telephone
line. If you ‘hear’ static on your phone lines, contact your
local telephone company.
3) Your modem or modem drivers may be faulty. Updating your
modem driver may help. Other times, you will need to
upgrade/replace your modem.
4) You might need to reload your operating system (Windows
95/98/ME, etc). Sometimes certain files can become corrupted if
your computer has locked up or been shutdown improperly.
5) If you are ‘knocked off’ a particular web site, yet
remain connected to the internet, there may be a problem with the
site you are visiting. Try accessing this site later, or email the
webmaster of the site for further information.
6) cpunet does end connections after 6 hours if you have not
had any activity on your computer. This allows us to make sure our
customers do not experience busy signals due to other customers
forgetting to disconnect their computer when they have completed
their session. (Downloading files is not considered
'activity'; there must be mouse or keyboard movement).
How can I improve my computer's Internet connection
speed? If you are a new user, you need to address
four things to ensure your computer is ready to connect at the
best possible speed:
1) Your computer’s processing speed. Although you don’t
need the latest, fastest computer to connect, a fast computer will
perform better than a slow computer.
2) The amount of RAM you have in your computer. Increase your
ram to at least 64 or 128K for improved performance. (More RAM =
Better Performance).
3) The speed and type of modem you are using. A 56K v.90 modem
is the fastest speed for dialup connection with cpunet; different
brands of modems get different performance (we recommend U.S.
Robotics / 3Com for consistently good performance).
4) The quality of the telephone line service you have at your
location. If you have poor voice phone service or wiring in your
home, your internet performance will be affected.
Why is my connection slower at some times and faster at
others? If your internet performance has recently
slowed down, or your speed/performance varies from time to
time, you should consider:
1) The time of day you are connected–the more people using
the internet, the slower your speed will be.
2) Your hard disk is full or needs defragmented.
3) You loaded/downloaded a program which may be conflicting
with your internet connection. Remove suspected program or contact
the provider for further instructions.
If your internet demands have outgrown your internet
connection speed, you can upgrade to ISDN which delivers reliable,
high-speed internet access. cpunet provides ISDN services in
selected areas. Call us to find out if ISDN is available in your
area.
